Last updated: April 26, 2026
This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered for purchases made through https://pheonixite.com/ operated by Pheonixite LLP.
By placing an order on our website, you agree to the terms outlined in this policy.
All orders are processed after successful payment confirmation or order placement in the case of Cash on Delivery. Orders are typically processed within 1 to 3 business days. Processing time may vary depending on product availability, order volume, or operational conditions. Orders are not processed on Sundays or public holidays.
We ship orders through trusted logistics partners including Shiprocket, India Post, and DTDC. The choice of courier partner depends on your location, product type, and service availability.
Delivery timelines vary depending on your location and courier service. Estimated delivery time is usually between 3 to 10 business days after dispatch. In remote or rural areas, delivery may take longer. Delays may occur due to external factors such as weather conditions, transportation issues, or courier delays, which are beyond our control.
Shipping charges, if applicable, will be clearly displayed at the time of checkout. In some cases, we may offer free shipping as part of promotional offers.
Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp. You can use the tracking link to monitor the status of your shipment.
Customers are responsible for providing accurate and complete shipping details at the time of placing the order. If incorrect or incomplete address information is provided, it may result in delivery delays or failure. We are not responsible for such issues. If a delivery attempt fails due to customer unavailability, the courier may reattempt delivery or return the package.
If you receive a package that appears damaged or tampered with, you are advised to record a video while opening the package. Any damage, defect, or missing items must be reported within 48 hours of delivery. We may require photo or video proof to verify the issue before approving any replacement.
We operate as a reseller and do not manufacture the products listed on our platform. Shipping timelines, packaging quality, and product handling may depend on third-party suppliers and logistics partners. While we strive to ensure a smooth delivery experience, we are not responsible for delays or issues caused solely by these third parties, except where required under applicable law.
Cash on Delivery is available for selected locations. Customers are requested to ensure availability at the time of delivery to avoid failed delivery attempts. Repeated failed deliveries may result in order cancellation or restrictions on future COD orders.
We are not responsible for orders placed through unauthorized sellers, platforms, or individuals using our name without permission. Delivery and shipping support will not be provided for such purchases.
If you have any questions regarding shipping or delivery, you may contact us.
Email: pheonixitecustomercare@gmail.com
Phone: +91 471 2080879
Website: https://pheonixite.com/
