Last updated: April 26, 2026
This Cancellation Policy explains the terms under which orders may be canceled for purchases made through https://pheonixite.com/ operated by Pheonixite LLP.
By placing an order on our website, you agree to this policy.
Orders can be canceled only before they are processed or shipped. Once an order has been processed, dispatched, or handed over to the courier partner, cancellation is not possible.
For physical products, cancellation requests must be made as soon as possible after placing the order. If the order has not yet been processed or shipped, it may be canceled and a refund will be initiated as per our Refund Policy. If the order has already been shipped, cancellation is not allowed. In such cases, you may refer to our Refund and Return Policy for further assistance.
Customers placing Cash on Delivery orders are expected to accept the delivery. Repeated cancellation or refusal of COD orders may result in restrictions, including disabling COD for future orders or account limitations.
We reserve the right to cancel any order at our discretion under certain circumstances, including but not limited to:
In such cases, a full refund will be processed where applicable.
If a cancellation request is approved before processing or shipping, the refund will be issued according to our Refund Policy. Refunds are typically processed within 5 to 10 business days and will be credited to the original payment method.
We are not responsible for cancellations related to purchases made through unauthorized sellers or platforms using our name without permission.
To request an order cancellation, you must contact us as soon as possible with your order details.
Email: pheonixitecustomercare@gmail.com
Phone: +91 471 2080879
Website: https://pheonixite.com/
