Last updated: April 26, 2026
This Refund and Return Policy explains the conditions under which refunds, returns, and cancellations are handled for purchases made through https://pheonixite.com/ operated by Pheonixite LLP.
By making a purchase on our website, you agree to this policy.
We strive to provide high-quality products and services to ensure customer satisfaction. However, refunds and returns are subject to the conditions outlined in this policy.
We act as a reseller for physical products and do not manufacture the items listed on our platform. Replacement or return of physical products is subject to the policies and warranty terms provided by the original manufacturer or supplier. If a product is covered under a manufacturer’s warranty or replacement policy, we will assist you in processing the replacement in accordance with their terms.
If no such warranty or replacement policy is provided by the manufacturer, replacements are not guaranteed and will be considered on a case-by-case basis. In situations where a product is received in a damaged condition, defective, or the package is visibly tampered with at the time of delivery, you must report the issue within 48 hours of delivery. We will review the request, verify the issue, and decide whether a replacement can be provided.
To process such requests, you may be required to provide clear photos or videos of the product and packaging as proof. Products must not be used and should be kept in their original packaging when raising a replacement request.
To ensure a smooth and fast replacement process, customers are strongly advised to record a clear video while opening the package (unboxing video) at the time of delivery. The video must clearly show the sealed package, the opening process, and the condition of the product inside. In case of damage, defect, missing items, or incorrect product, this unboxing video will be required as proof for verification. Requests for replacement or return without a proper unboxing video may not be accepted, as it becomes difficult to verify the issue.
Refunds may be approved under the following conditions:
All return requests are subject to verification and approval.
Refunds will not be provided in the following cases:
Orders can be canceled only before they are processed or shipped. Once the order has been processed or dispatched, cancellation is not possible.
Once a refund request is approved, the refund will be processed within 5 to 10 business days.
The refund amount will be credited to the original payment method used during the transaction or provided as store credit, depending on the situation.
For Cash on Delivery orders, refunds will be processed via bank transfer or store credit after verification of the return.
In cases where a return is approved due to damaged, defective, or incorrect products, we may arrange a return pickup or provide instructions for returning the product.
We are not responsible for products purchased from unauthorized sellers, platforms, or individuals using our name without permission. Refunds and returns will not be processed for such purchases.
If you have any questions or wish to request a refund or return, you may contact us with your order details.
Email: pheonixitecustomercare@gmail.com
Phone: +91 471 2080879
Website: https://pheonixite.com/
