Last updated: April 26, 2026
This Contact Policy explains how users can communicate with Pheonixite LLP and sets guidelines for handling inquiries, support requests, and complaints related to https://pheonixite.com/.
By contacting us, you agree to the terms outlined in this policy.
You may contact us for legitimate purposes including order-related queries, support requests, refund or replacement issues, account-related concerns, and general inquiries about our products or services.
You can reach us through the following official communication channels.
Email: pheonixitecustomercare@gmail.com
Phone: +91 471 2080879
Website: https://pheonixite.com/
We may also communicate with you through SMS or messaging platforms such as WhatsApp for order updates, support, or service-related communication.
We aim to respond to all inquiries within 24 to 48 business hours. Response times may vary depending on the nature of the request, volume of inquiries, and operational conditions.
When contacting us regarding an order or issue, you are required to provide accurate and complete details such as your name, order ID, registered phone number, and a clear description of the issue. Incomplete or incorrect information may result in delays or inability to process your request.
We provide support only for orders placed through our official website https://pheonixite.com/. We are not responsible for handling queries, complaints, or disputes related to purchases made through unauthorized sellers, platforms, or individuals using our name without permission.
For issues related to damaged, defective, or incorrect products, you may be required to provide supporting evidence such as photos or videos. An unboxing video is strongly recommended and may be required to process replacement requests.
Users are expected to communicate respectfully and professionally. We reserve the right to refuse or discontinue support in cases of abusive language, threats, spam, or inappropriate behavior.
By contacting us or providing your contact details, you agree that we may communicate with you regarding your query, orders, or related services. You may also receive updates or promotional messages, which you can opt out of at any time.
We may maintain records of communications including emails, messages, and call details for quality assurance, dispute resolution, and legal compliance.
We may update this Contact Policy from time to time. Changes will be posted on this page with an updated date. Continued communication with us indicates your acceptance of the updated policy.
